KEWData – Subscription Service Terms and Conditions

Last updated: 9th December 2025

1. Who we are and how to contact us

KEW DATA CONSULTANTS LTD (trading as KEWData and kewdata.ai) ("we", "us", "our"), a private limited company registered in England and Wales, company number 15188400. Registered office: 60 Garden Road, Richmond, England, TW9 4NR. General contact: contact@kewdata.ai. Privacy/DPA: privacy@kewdata.ai. Phone: +44 3333 395 993.

2. Definitions

"Agreement" means these Terms, the Order, any referenced policies, and applicable Schedules. "Customer" means the entity identified in the Order. "Order" means the online checkout/plan selection or written order form. "Services “ means the subscription services described in the Order. "Start Date" is when we confirm acceptance or take the first payment, whichever occurs first. "Term" means the billing period stated in the Order (monthly unless stated otherwise). "Deliverables" means reports, templates, or other outputs produced for you under the Services.

3. Contract formation (online orders)

3.1 Placing an Order. By submitting an Order at kewdata.ai and clicking Agree & Subscribe, you make an offer to buy the selected plan.

3.2 Acceptance. The Agreement is formed when we send an order confirmation or take payment. We will email a copy of these Terms and your Order for your records.

3.3 Account. You must keep login credentials confidential and ensure only authorised users access the Services.

3.4 Precedence. If there is a conflict, the Order prevails over these Terms; these Terms prevail over any Customer terms.

4. Services and scope

4.1 What we provide. We will deliver the Services with reasonable skill and care, in accordance with the plan tier you select.

4.2 Plan limits. Each plan includes a maximum of hours of advisory time per billing period. Unused hours do not roll over. Fairuse applies to avoid overconsumption or misuse. Please check here for more details: https://kewdata.ai/pricing-model/

4.3 Out of scope. We do not provide legal services, penetration testing, 24/7 incident response, or representation before regulators unless expressly added in a Statement of Work ("SOW").

4.4 Change requests. Additional work beyond the plan requires written approval and is charged at £100/hour or via a prepurchased addon.

4.5 Thirdparty tools. We may recommend thirdparty products; you contract with them directly and their terms apply.

5. Customer responsibilities

Provide timely information, access and decisions; designate a point of contact; use the Services for lawful business purposes; and implement reasonable security measures for your systems.

6. Fees, billing and taxes

6.1 Fees. Subscription fees are due in advance for each Term. Prices exclude VAT/sales taxes unless stated.

6.2 Payment method. You authorise recurring card charges for the subscription and addons until cancellation. If a charge fails, we may retry and you must provide a valid method within 7 days.

6.3 Late & suspension. Overdue amounts may incur statutory latepayment interest and collection costs. We may suspend the Services for nonpayment after notice.

6.4 Price changes. We may update prices on renewal. We will notify you at least 30 days before the change. If you do not agree, you may cancel before the renewal date.

6.5 No setoff. Fees are payable without deduction or setoff, except where required by law.

7. Term, autorenewal, cancellation and refunds

7.1 Term. The Agreement runs for the initial billing period chosen in the Order and autorenews for successive periods unless cancelled.

7.2 Cancellation. You can cancel at any time by emailing contact@kewdata.ai. Cancellation takes effect at the end of the current paid period.

7.3 Minimum term. All contracts have a minimum commitment of 3 months, unless stated otherwise.

7.4 Refunds. We do not provide refunds for partial periods or unused hours, except where required by law or where we materially breach this Agreement and fail to cure within 14 days of notice.

7.5 Trials and promos. If you sign up for a trial, we will state the trial length and the first charge date clearly at checkout and in email reminders.

8. Suspension or changes to the Services

We may suspend or restrict the Services to address security, legal or operational issues, or misuse. We will act reasonably and notify you where practicable.

9. Confidentiality

Each party will keep the other’s Confidential Information secret and use it only to perform the Agreement. This duty does not cover information that is public, independently developed, or lawfully obtained from a third party. Required disclosures by law are permitted with notice where lawful.

10. Data protection

10.1 Roles. For any personal data you provide for us to process on your behalf, you are the controller and we are the processor. Our Data Processing Addendum (DPA) at https://kewdata.ai/dpa is incorporated by reference and forms part of this Agreement.

10.2 Security. We maintain appropriate technical and organisational measures and will notify you without undue delay of any personal data breach affecting your data.

10.3 Subprocessors & transfers. We may use vetted subprocessors and will ensure appropriate transfer safeguards for international processing.

11. Intellectual property

11.1 Our IP. We (and our licensors) retain all IP rights in our methodologies, software, templates and knowhow. We grant you a nonexclusive, nontransferable licence to use Deliverables for your internal business during the Term and thereafter.

11.2 Your materials. You grant us a licence to use Customer materials solely to provide the Services.

11.3 Feedback. We may use suggestions to improve our services without obligation.

12. Warranties and disclaimers

We warrant that we will perform the Services with reasonable skill and care. Except as expressly stated, the Services and Deliverables are provided “as is”; we disclaim all other warranties, including fitness for a particular purpose. We do not provide legal advice.

13. Indemnities

13.1 By us. We will defend and indemnify you against thirdparty claims that our Deliverables (excluding your materials) infringe UK IP rights, provided you promptly notify us and allow us to control the defence.

13.2 By you. You will indemnify us against thirdparty claims arising from your instructions, data, or use of the Services in breach of this Agreement or law.

14. Liability

14.1 Cap. Each party’s total liability in any 12month period is capped at the fees paid or payable by you in that period.

14.2 Exclusions. Neither party is liable for lost profits, revenue, goodwill, or indirect/consequential losses.

14.3 Unlimited matters. Nothing limits liability for death or personal injury caused by negligence, fraud, or matters that cannot legally be limited. Data protection fines are not our liability unless caused solely by our breach of the DPA.

15. Nonsolicitation (optional)

You will not solicit for employment any of our personnel materially involved in the Services during the Term and for 12 months after, other than via a general recruitment campaign.

16. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control. If such event lasts more than 30 days, either party may terminate on notice.

17. Compliance

Each party will comply with applicable antibribery, export/sanctions, and modern slavery laws.

18. Notices

Notices may be given by email to the contacts in the Order. Contract notices to us: contact@kewdata.ai.

19. Changes to these Terms

We may update these Terms for new features, legal or security reasons. We will post the updated version with a change log and email 30 days’ notice for material changes. Continued use after the effective date constitutes acceptance. If you object, you may cancel before the change takes effect.

20. Assignment, subcontracting, severability and thirdparty rights

You may not assign this Agreement without our consent (not to be unreasonably withheld). We may subcontract but remain responsible. If any term is unenforceable, the rest remain in effect. No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce this Agreement.

21. Governing law and courts

This Agreement and any noncontractual obligations are governed by English law. The courts of England have exclusive jurisdiction.

Schedule A – Plan descriptions & service levels

Pricing and plans: https://kewdata.ai/pricing-model/

Service window: 09:00–18:00 UK time, Mon–Fri (excl. UK public holidays).

Channels: email & video.

Overage: preapproved at £100/hour or via addons.

Rollover: unused hours do not roll over.

Service credits: none (advisory nature).

Schedule B – Acceptable Use (summary)

No unlawful content or activity; no infringing or deceptive materials; no attempts to bypass security; reasonable use within plan limits; respect thirdparty licence terms.

Schedule C – Data Processing Addendum (incorporated)

The DPA at https://kewdata.ai/dpa is incorporated by reference and governs our processing of personal data on your behalf.

Schedule D – Fees & billing authorisation

By entering a valid payment method, you authorise recurring charges for the subscription and any approved addons each billing period, until you cancel. We will issue VAT invoices electronically.

Electronic agreement (no wet signature required)

By clicking “I agree to Terms and Conditions”, completing checkout, or continuing to use the Services after receiving notice of updated Terms, you enter into a legally binding electronic agreement. No separate handwritten signatures are required. We will provide an electronic copy of your Order and these Terms.